@article{giannakis:hal-01342553, TITLE = {{The massification of higher education in the UK: Aspects of service quality}}, AUTHOR = {Giannakis, Mihalis and Bullivant, Nicola}, URL = {https://audencia.hal.science/hal-01342553}, JOURNAL = {{Journal of Further and Higher Education}}, PUBLISHER = {{Taylor \& Francis (Routledge)}}, VOLUME = {40}, NUMBER = {5}, PAGES = {630-648}, YEAR = {2016}, MONTH = Apr, DOI = {10.1080/0309877X.2014.1000280}, KEYWORDS = { SERVQUAL ; Higher education ; Survey ; Service quality}, PDF = {https://audencia.hal.science/hal-01342553/file/Giannakis%20%26%20Bullivant%2C%20JFHE%202016%2C%20PP.pdf}, HAL_ID = {hal-01342553}, HAL_VERSION = {v1}, }